Refund Policy

Tomaru web subscriptions are sold through Paddle, our Merchant of Record. Initial subscription charges may be refunded within 14 days, while renewals are generally non-refundable except for billing errors, duplicate charges, unresolved material service failures, or mandatory legal rights.

Last updated: April 23, 2026

Overview

Tomaru is a recurring subscription service.
For web purchases, Paddle acts as Merchant of Record and handles checkout, payment processing, tax collection, and invoicing.
This policy applies to Tomaru web subscriptions purchased through Paddle.

Eligibility

You may request a refund within 14 days of the first successful paid subscription charge.
If a free trial converts into a paid subscription, the 14-day period starts on the first paid charge after the trial.
Subscription renewals are generally non-refundable.
We may approve a refund for a renewal only in cases of duplicate billing, billing error, or a material technical failure that prevented reasonable access to the paid service and was not resolved after support review.

How to request a refund

For billing or refund requests, use the "View receipt" link in your Paddle receipt or contact Paddle buyer support at paddle.net.
For product, access, or technical issues, contact Tomaru support first using the support details listed on this page so we can investigate and try to resolve the issue.
Please include the purchase email address, receipt number, and a short description of the issue with your request.

How refunds are handled

Approved refunds are returned to the original payment method where possible.
Access to the refunded subscription may end when the refund is issued.
Chargebacks, fraud, refund abuse, or other manipulative behaviour may result in a refund being declined and may also lead to account restrictions.

Mandatory rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.
Where mandatory local law gives you a stronger right to cancel or withdraw, that law overrides this policy to the extent required.

Contact

Billing and refund support: paddle.net

Product and access support: support@tomaruai.app