Troubleshooting
Common situations and how to fix them.
- Flashcard audio is not playingAudio playback in Tomaru requires an active network connection, available free-tier audio allowances, proper device volume settings, and enabling auto-play switches in study settings.
- Why do I have too many or too few cards due today?Unexpected review counts result from accumulated absence backlogs, past new-word rates, daily queue limits, or waiting intra-day review steps.
- Flashcards are missing or out of date on one deviceOut-of-sync card data across devices is usually caused by an inactive network connection, signing into different accounts, or an unrefreshed app state.
- What to check if the home screen widget is not updatingIf your home screen widget is not updating review counts or card content, verify your internet connection, account login, and app state.
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