What to check if the home screen widget is not updating

Tomaru's home screen widget displays active flashcards and daily review counts directly on your device's home screen. If the widget appears stuck, shows out-of-date review numbers, or does not respond to card ratings, check the primary troubleshooting steps below.

How to resolve widget update issues

• Active internet connection required: The widget requires an active network connection to fetch card data and process card ratings. If your device is offline, widget updates will pause.
• Verify account sign-in: The widget reflects the specific account currently signed in inside the main Tomaru application. Ensure you are signed into the correct account in the app.
• Open the main application: Opening the Tomaru app forces a fresh data fetch, updating your account status and refreshing the widget state on your home screen.

If your network connection is active, your account is verified, and opening the app does not update the widget, please reach out to support for troubleshooting.

To learn more about widget review functionality, see widgets and reminders. For details on account sync, read accounts and sync.

Related questions

Why isn't my widget showing the same cards as the main app?

The widget may be displaying cached data or waiting for a network update. Open the main app with an active internet connection to refresh your queue.

Do ratings submitted in the widget save if I'm offline?

No. Tomaru requires an active connection to process card reviews and log scheduling intervals, including ratings submitted through widgets.

Who do I contact if my widget remains frozen?

If opening the app and checking your connection does not restore widget updates, contact Tomaru support for further assistance.